I have pets – will the system still work?

Pets are likely to activate standard movement detectors, however, pet tolerant detectors can be fitted that will ignore animals below approximately 24kg in weight. Please note, siting and configuration of pet tolerant devices is critical to obtain the best...

The range of my device seems less than declared?

Ensure that the device is mounted at the correct height (refer to instructions). With Passive Infrared (PIR) detectors, if a pet mask is fitted, ensure that the sensitivity jumper is set to ‘High’. With Dual-Technology detectors ensure that the range is correctly set...

What can cause false alarms with smoke detectors?

Harsh or dusty environments can cause a false alarm with smoke detectors. Additionally, at certain times of year (usually around harvest time) tiny insect can penetrate the smoke chamber, which may also cause false activations. To minimise this, ensure that detectors...